Jacquie is a sustainability expert, passionate about the environment, who strongly believes change will only come from the bottom up. As Head of Sustainability & Improvement with over 16 years service at The Cotswold Company, Jacquie is keen to promote sustainability not only in line with the company’s strategic goals, but also at a personal level throughout the workforce.

With strong values, a moral compass for doing the right thing, and desire for equitable consideration to the whole planet’s needs, Jacquie is vocal in encouraging others to adopt this culture, so future generations have the same awe-inspiring wonderous access to nature.

Samantha (Sam) Brocklehurst is the Director of Customer Experience for Maersk UK & Ireland and has over 15 years of commercial experience in the shipping & logistics industry.

Sam has a strong background in organisational transformation and its accompanying culture change, and is particularly passionate about authentic customer centricity, as demonstrated consistently across her high performing, empowered and engaged teams.

During her eight-year tenure within A.P. Moller Maersk, Sam has successfully developed an innovative comprehensive virtual training programme focused on strengthening internal commercial networks globally, contributed in setting up Maersk’s Commercial Academy, and radically transformed her organisation’s Net Promoter Score (NPS) within the space of eighteen months.

An authentic leader, Sam embraces a “non-corporate” and inclusive culture, focused on the growth and performance of her people, alongside genuine customer centricity and excellence, to deliver award-winning service levels across all encompassing teams.

Paul is Managing Director of Dawsongroup bus and coach limited, a position that he has held since 2002, is a member of the Dawsongroup plc Advisory Board and has a career in transport spanning almost 40 years. From an operational background in distribution and logistics Paul joined Dawsongroup Truck and Trailer as a management trainee in 1987, was appointed a director in 1997 and held a variety of leadership positions with the company, finally moving permanently into passenger vehicles in 1998.

He is a Fellow of the Chartered Institute of Logistics and Transport and a member of the Institute of Directors.

Email: PaulSainthouse@dawsongroup.co.uk

Kirsten has over thirty years' experience of logistics management and projects, and combines strong analytical ability with an operational background. Prior to establishing Aricia in 2001, Kirsten held the following full-time roles:

Marks & Spencer: internal consultant within the Logistics Group, working on diverse projects in the Far East, Europe and North America, as well as in the UK - assignments spanned general merchandise, foods and home deliveries.

PE: consultant within a specialist logistics modelling practice, advising customers on the impact of acquisitions, developments and de-mergers on their UK and pan-European physical distribution infrastructure, using supply chain modelling and routeing/scheduling packages.

TNT: manager of the team responsible for strategic transport studies, scheduling and costing in the business development area of the contract services division.

NFC (now DP DHL): managed warehousing and transport operations on behalf of a number of blue chip customers including Mirror Group Newspapers, Boots, Kelloggs & Nestlé.

Kirsten is a Chartered Fellow of the Chartered Institute of Logistics & Transport and an active member - she established the Supply Chain Network in 2004 as part of CILT's London Region activities organising over 100 events between 2004 and 2018, and is a member of the Women in Logistics steering group including being Head of Finance while WiL was a Limited Company - WiL is now a forum within CILT. She is also a member of the Institute of Directors since 2005 and is an Imperial College Mathematics graduate.

You'll find these links useful if you'd like to read presentations and articles written by Kirsten or access other free information and advice that we have on this website.

Here's Kirsten's Linkedin page and a link through to a one-pager of relatively recent posts telling you a bit more about what we do.

Kerri leads the bus safety strategic change programme at Transport for London. The innovative and world-leading Bus Safety Programme delivers effective and measurable safety change in London and is successfully challenging the inertia across the bus industry both in the UK and internationally. Kerri has led the development and delivery of the multi award-winning Bus Safety Standard, London’s bus driver fatigue programme, and recently she published TfL’s Bus Safety Strategy. Kerri has been at Transport for London since 2006. In 2023, Kerri was instrumental in launching a new initiative to build, unite and support women working in the bus and coach industry - Women in Bus and Coach. Kerri is a founding Director, the strategic lead and also the London Region Chair.

Email: KerriCheek@tfl.gov.uk

With a First Class BA degree in logistics and supply chain management. As well as an MSc Distinction in Global Logistics Operations and Supply Chain Management, with a thesis on the impact of Covid-19 on public perceptions of supply chains within the fashion industry.

Kathryn is Passionate about creating sustainable supply chains for the future.

Email: kathryn.charman@hvs.co.uk

For the last six years, Jonathan McKenzie has been Health Safety and Environment Business Partner at First Bus South. Based in Hampshire, his role covers the South Coast of England and First Bus’ operations in Ireland.

An experienced health and safety expert, his goal is to help promote the safe use of public transport, from the drivers and passengers on board, through to engineers maintaining vehicles in the depots. He’s a passionate believer that Health and Safety is much more than yellow paint and warning signs, it’s also about working with industry leaders, and start-ups alike, to utilise the latest technology to help achieve a cleaner, greener, and more enjoyable experience of using the bus.

Email: jonathan.mckenzie@firstbus.co.uk

Founder of Green & Blacks Chocolate who turned £50k into £100m, Jo Fairley developed a brand that captured people’s imagination and earned a Fairtrade mark. She shares the inspirational story of Green & Black’s and her business insights into change, resilience, ESG issues, women in business and entrepreneurship with audiences from financial institutions to FTSE 100 companies, universities and more across the UK, Europe, the Middle East and USA.

Graham is an experienced Operational Readiness and Business Change Manager delivering successful transformations at Heathrow Airport.

During the Covid-19 crisis, he led multiple projects on the consolidation of Terminal infrastructure, and the move of over 50 airline and handling companies between Terminals, as well as leading trials to open ‘Red Route’ operations.

Since 2018, Graham’s main focus is on one of the world’s largest passenger automation projects, leading teams in designing and delivering the operational requirements needed to bring self-service technologies into live operation.

Graham has a B.Sc. in International Transport from Cardiff University, is a Chartered member of the Institute of Logistics and Transport, and a certified ProSci Change Practitioner.

Email: Graham.Wilkes@heathrow.com

Bethany Windsor CMILT , encompassing the Generation Logistics programme. Generation Logistics is a sector awareness campaign that promotes the profession to young people and their educators and secures the next generation of supply chain professionals. As a former teacher, inspiring the next generation to choose the logistics sector is a personal and professional passion for Bethany.

Erol is a Senior Project Manager with more than 20 years of experience in Manufacturing, Aerospace and Aviation industry sectors. Since 2018, Erol’s focus has been leading the Operational Readiness and Airline Moves teams for Heathrow Airport; a leadership role specialising in transition management activities to build operational confidence for complex capital and business critical project solutions.

Erol successfully executed 50+ airline business relocations within weeks under Heathrow’s consolidation effort as part of the pandemic response. This contributed directly to savings of £3m per day at the height of the pandemic. Since 2020 his focus has been supporting business recovery through the reopening of Terminals, T3 and T4 while ensuring smooth transition across Heathrow’s diverse capital portfolio.

Erol is an MBA (Henley) with a B.Eng in Materials Science and Metallurgy (Coventry University) and an MSc in Welding and Adhesive Bonding (Brunel University). He is also a certified ProSci Change Practitioner.

Email: erol.thompson@heathrow.com

Email: pip.marshall@zedify.co.uk

Dr Darran Clarke MCIPS, FCILT, FRAeS is the L&D and Strategy Manager for the Production Planning and Logistics function for BAE Systems (AIR). With a career spanning 35 years primarily in the aerospace industry he has held senior roles in project management, change management, operations management, procurement, risk management and compliance at several different companies. In addition Darran has also worked in academia at Warwick Manufacturing Group and gained a PhD in supply chain management from the University of Bolton. Darran is passionate about continuous improvement and self-development and applies this mind-set to his current role to enable others to improve their capabilities.

Email: darran.clarke2@baesystems.com

Claire Haigh is Executive Director at Zemo Partnership. She also chairs the Delivery & Impacts Independent Review Panel for the Joint Air Quality Unit (Defra/DfT), is Founder & CEO of Greener Vision (formerly Greener Transport Solutions) & Executive Director of the Transport Knowledge Hub. She was previously Vice Chair of the Zemo Partnership and chaired the Remuneration Committee. She is Columnist for Passenger Transport magazine and writes regularly for Transport Times. Claire is also an artist and founder of The Tabula Project which is inspired by a deep desire for positive change

Email: Claire.Haigh@zemo.org.uk

Martin’s data and railway experience spans two decades, from front line engineering roles to leading Network Rail’s advanced R&D analytics team.

Martin is at the forefront of moving Network Rail towards predict and prevent railway maintenance through the development and deployment of insight, presenting the vast amounts of data already collected in an easy to understand format to help teams fix faults before they occur. Saving passengers and freight services from needless delays.

To spark this change Martin works across technical teams, senior leaders, and frontline teams. Helping these very different teams work more collaboratively to run a simpler, better, and greener railway.

Kelley has over thirty years’ experience managing large infrastructure change programmes from airports to railways, people, and property to technology. She’s an accredited programme manager and holds an MBA.

Kelley drives change through building strong relationships across all levels of an organisation, always putting people and their needs at the centre of the process.

Her current role focuses on the adoption of insight, a web-app designed by Network Rail to support maintenance teams predict and prevent faults. She’s pioneering a strategic and collaborative approach to adoption involving all levels of the organisation from winning the hearts and minds of front-line colleagues to senior leaders, plus integration into process standards to embed lasting change.

Catherine Milner is a Chartered Engineer, FIOM and FCILT with over 30 years’ experience in supply chain and operations management, and production engineering. Operational roles in Aerospace, Telecommunications and Petrochemicals eventually led to consultancy and accademia including university lecturing. As a past apprentice herself, she was delighted to design and develop a professionally accredited module and workshops for undergarduate apprentices. She is a published writer, including co-authoring books on Inventory Management. Her work has taken her across mainland Europe, Singapore, India and the Middle East as well as the UK, allowing her to share her knowledge and experiences with students, companies and professional audiences widely.

Beyond her engineering and logistics work, Catherine has been involved in the voluntary and charity sectors, both professionally and otherwise, including: as a trustee and chair for several charities; in the arts when directing the SnodFest music festival; and as an ambassador for Women in Engineering.

Dave studied computer science at Sheffield University before entering industry with British Steel at their River Don facility in Sheffield. He now looks back at that time as a defining moment in his career. Having been brought up in a very practical/farming background, he was fascinated by the process of industry, recognising that many of the common sense and practises of farming equally applied to business processes.

Having spent some time in the software industry, where he was involved in the development of planning and scheduling systems, the desire to be involved in the practical process of real business change lead him to join Rolls Royce and Bentley Cars. During his seven years at Rolls Royce he was responsible for the development of manufacturing systems before becoming a prime mover in their supply chain/ERP implementation programme. This eventually lead to one of the Rolls Royce divisions achieving Class A against the Oliver Wight ABCD checklist.

In 1987 Dave left Rolls Royce to set up his own education and consulting company. He specialised in the integration of Planning and Control, Continuous Improvement and Change Management. He now focuses on the implementation of change through strategic alignment of the integrated Business Management process. Extended Supply Chain Management and Global Sales and Operations Planning are the particular expertise of Dave.

He has worked extensively in Asia, Africa, Russia, the Middle east, Europe, the USA, South America and of course the UK in a complete cross section of industries, which include chemical process, food, electronic, tobacco, engineering and automotive. Companies such as CAT, Abbott Laboratories, UCB, British American Tobacco, Philips, Hallmark Cards, TR Fastenings, MARS, JCB, Cadbury Schweppes, Perkins, Pladis, Henkel, Betty’s and Taylors and Akzo Nobel have all been supported by Dave’s unique style of education and consultancy.

Dave holds a BSc in computer sciences and a MBA from the University of Northern Washington, he is also a fellow of the Chartered Institute of Logistics and Transportation. He has written many published articles on Business Excellence and is extremely sought after as a very entertaining and practical business educator and speaker.